Workflow Builder

Overview

Workflows allow agents to communicate and collaborate automatically.

A workflow consists of triggers, actions, and conditions.

Workflow Components

Triggers

Events that initiate the process.

Actions

Operations executed after a trigger occurs.

Conditions

Rules that determine the next step.

Smaller workflows are easier to maintain and troubleshoot.

Example Workflow

Building Reliable Workflows

Start with simple automations and gradually introduce more advanced logic as your processes mature.